Frequently Asked Questions

To make online shopping safer, RBI has now made it mandatory for all online transactions to have an extra level of authentication. The ‘extra’ level is a password that you will have to enter after entering your credit / debit card details while making online payments.

In case you receive a product that you have not ordered then kindly write email us at support@nayanacare.in or call us at +91 8824125141

Here are the steps for getting a refund:
Once the resolution is set for refund, we will soon move ahead with the refund
Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details
Please visit the Terms & Conditions page for more details on the topic

Kindly take a look at the following to know about receiving your refunds:
You will receive a refund anytime between 7-21 working days
The refunds generally are done earlier than the mentioned time
The refunds are always dependent on banks, payment gateways, etc
Please visit the Terms & Conditions page for more details on the topic

We currently deliver orders all over India except to remote areas or towns not covered by regular courier services.. If you are unsure about whether we deliver to your address, please call our Customer Service (+91 8824125141) prior to placing your order.

Orders above Rs. 800 are shipped free of charge. For all other orders, we charge a flat shipping rate of Rs. 65 per order for delivery to any city in India

Once you place your order, you will receive an order confirmation mail at the email ID you provided immediately.
As soon as your payment has been received in our account, our Customer Representative will call you on the mobile number provided in your order, to confirm the order & address details provided.

We place a confirmation call for each of orders, before the order is processed. This is to avoid any inadvertent shipping or delivery mistakes due to incorrect or incomplete contact / shipping information provided by the customer. Hence, we request you to ensure that you enter your latest contact number in the order form, to enable us to reach you.
Once the order & shipping details are confirmed telephonically by us, we will ship the order within 24 hours (for all orders placed before 4 pm on a working day) & within 48 hours (for all orders placed after 4 pm, Sundays & Public Holidays).
You will receive an email as soon as the order is shipped out by us.

All orders are delivered to the customer within 3-7 working days from the date of shipping.

Once the order is shipped we will send you the airway Bill Number/Shipping number. .

In case you have not received your order within 5-7 working days from the shipping date, please contact our Customer Service team at +91 8824125141.

    X